Returns & Exchanges

Last Updated: July 2026

We want you to be completely satisfied with your purchase.

If for any reason you are not satisfied, eligible items may be returned within 30 days of delivery.

Return Eligibility

Returned merchandise must:

  • Be unworn and unused
  • Be in original packaging
  • Include all original tags and materials
  • Show no signs of wear or damage

Returns that do not meet these requirements may be refused.

Return Shipping

Customers are responsible for return shipping costs unless the return is the result of an incorrect shipment or defective product.

Refunds

Once your return has been received and inspected, refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear on your statement, depending on your financial institution.

Exchanges

If you require a different size or color, please contact us and we will do our best to accommodate an exchange based on available inventory.

Damaged or Incorrect Items

If you receive an incorrect or defective item, please contact us within 7 days of delivery so we can make it right.

Contact

For returns, exchanges, or questions, contact:

customerservice@avittoshoes.com